DOG TRAINER RESPONSIBILITY:

Beast Behaviour agrees to provide training and guidance to teach clients how to work with their dogs effectively using welfare-focused, reward-based methods. Dog trainers will not use aversive tools such as choke chains, prongs, or electric collars. The trainer will use all reasonable efforts to assist the client in achieving the goals agreed upon in this contract. However, the dog trainer cannot guarantee the dog's performance and behavior as a result of the dog training and/or behavior modification due to variables such as time, client compliance, and physical/mental welfare of the dog.

CLIENT RESPONSIBILITY:

Aversive handling is not permitted, which includes the use of choke collars, prong collars, electric training collars (shock, vibrate, spray), leash pops, or any otherwise harsh tools/handling. The client is aware that failure to comply with dog trainer's recommendations can affect efficacy of training and total outcome. Any bites/incidents which occur due to lack of management/negligence remain the sole responsibility of the client. The client must ensure the dog has a collar and tag, and is secured properly on a leash. If dealing with aggression, the dog trainer reserves the right to request the dog is secured by other forms of management, such as the use of baby gates, muzzles, etc. The client will provide clear indication of any medical and behavioural considerations towards the dog. The client will not attend training if their dog is ill, infectious, injured, or experiencing otherwise unsuitable health for training, and will notify the trainer immediately should this become a concern.

INDEMNIFICATION AND LIABILITY:

The dog trainer is not responsible for the client's dog's actions and the dog remains the client's responsibility. The dog trainer is not responsible for any damage caused to the client's dog during dog training. The client will pay compensation for any injury, damage or death caused by the client's dog to another person, including the dog's trainer, or other animals. These costs include but are not limited to any medical, veterinary or legal costs incurred due to damage, injury or death caused by the client's dog. The dog trainer is not responsible for the equipment (leads, collars, harnesses) if these items break, causing the dog to flee, regardless of whether the equipment belongs to the dog trainer or the client. However, dog trainers will do their best to minimize and advise against the use of potentially damaged equipment. The client accepts that even if the dog has been fully vaccinated, the dog can still be susceptible to infectious diseases including kennel cough. The dog trainer is not responsible for the client's dog contracting disease.

The client agrees to release and hold harmless Beast Behaviour, Anna Marie Bernens, and any other parties associated with any service provided, including but not limited to Impressive Canines, Jessica Croezen, and classroom/private training assistants.

PAYMENT:

The dog trainer will charge the client a fee, and this fee is due in full at least 24 hours before the agreed upon session time. Delay or failure to pay by the client for fees or other costs constitutes a breach of this agreement. If the fees are not paid in full, the dog trainer has the right to terminate the agreement with the client, and there will be no further obligations to the client. Clients who have purchased a series of group sessions must complete these sessions within 10 weeks of purchasing, and will not be entitled to a refund if sessions are not completed within this timeframe. All payments can be made by E-Transfer (info@beastbehaviour.com), cash, or cheque.

CANCELLATION POLICY:

Private Training - The client must give 24 hours notice regarding cancellation of a program/session. This notification can be done via email or SMS. If no notice of cancellation from the client within 24 hours of a session is given to the dog trainer, then the dog trainer has the right to charge the client for the full payment agreed. Special consideration may be given to clients rescheduling due to illness or emergency, both human and dog-related. If a client's dog becomes unsafe to be handled, the dog trainer has the right to terminate this agreement and end the service provided. Termination of this agreement will not entitle the client to a refund or relief of payment of the balance due.

Group Training - The client must give 24 hours notice regarding cancellation of a program/session. This notification can be done via email or SMS. If no notice of cancellation from the client within 24 hours of a session is given to the dog trainer, then the dog trainer has the right to charge the client for the full payment agreed. Special consideration may be given to clients rescheduling due to illness or emergency, both human and dog-related. If a client’s dog becomes unsafe to be handled, the dog trainer has the right to terminate this agreement and end the service provided. Termination of this agreement will not entitle the client to a refund or relief of payment of the balance due. Clients who have purchased a series of group sessions must complete these sessions within 10 weeks of purchasing. Clients who are unable to attend a group session due to unforeseen circumstances will be offered a makeup session at a later date at the discretion of the dog trainer.

VIDEO AND PHOTOGRAPHY:

If consent is indicated on the registration form, it is agreed that Beast Behaviour reserves the right to use all photographs/videos of the dog training for advertising and promotional purposes on our website, portfolio, social media, brochure, and other noncommercial purposes as Beast Behaviour deems fit. All videos or photos can be posted on all social networking sites for promotional purposes only. It is the client's responsibility to notify Beast Behaviour in writing about photos or videos that they do not wish to be published. You agree with us taking and using the images as described and waive any and all claims regarding use.

CONFIDENTIALITY:

All information provided by the Client will be treated with the necessary confidentiality (always kept confidential) and will only be made available to the dog trainer and other related parties you have approved, e.g. photographer, training assistants, etc. Your personal details will not be made available to anyone or any party without your written consent.